Zendesk MCP Server
by MCP-Mirror
A Model Context Protocol server for Zendesk that provides comprehensive integration with Zendesk. It offers tools for managing tickets, specialized prompts for analysis, and access to the Zendesk Help Center.
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What is Zendesk MCP Server?
The Zendesk MCP Server is a tool that allows you to interact with Zendesk using the Model Context Protocol. It provides a way to retrieve and manage Zendesk tickets and comments, analyze tickets, draft responses, and access the Zendesk Help Center articles.
How to use Zendesk MCP Server?
To use the server, first build it using uv venv && uv pip install -e . or uv build. Then, set up your Zendesk credentials in the .env file (refer to .env.example). Finally, configure the server in your Claude desktop environment as shown in the README's configuration example.
Key features of Zendesk MCP Server
Retrieving and managing Zendesk tickets and comments
Specialized prompts for ticket analysis and response drafting
Full access to Zendesk Help Center articles as a knowledge base
Creating new comments on existing Zendesk tickets
Access to the whole help center articles
Use cases of Zendesk MCP Server
Automating Zendesk ticket management
Analyzing Zendesk tickets to identify trends and issues
Drafting responses to Zendesk tickets more efficiently
Providing access to Zendesk Help Center articles within other applications
FAQ from Zendesk MCP Server
How do I set up my Zendesk credentials?
How do I set up my Zendesk credentials?
You need to create a .env file and add your Zendesk API key, username, and subdomain. Refer to the .env.example file for the required format.
How do I retrieve a Zendesk ticket?
How do I retrieve a Zendesk ticket?
Use the get_ticket tool and provide the ticket ID as input.
How do I draft a response to a Zendesk ticket?
How do I draft a response to a Zendesk ticket?
Use the draft-ticket-respons prompt.
How do I access the Zendesk Help Center articles?
How do I access the Zendesk Help Center articles?
Use the zendesk://knowledge-base resource.
Can I create public and private comments?
Can I create public and private comments?
Yes, you can create public and private comments. The create_ticket_comment tool has an optional public parameter that defaults to true.