Zendesk MCP Server
by reminia
The Zendesk MCP Server provides a comprehensive integration with Zendesk, offering tools for managing tickets, analyzing them, and accessing the Help Center knowledge base.
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What is Zendesk MCP Server?
The Zendesk MCP Server is a Model Context Protocol server designed to integrate with Zendesk. It allows users to retrieve and manage Zendesk tickets and comments, draft responses, and access Zendesk Help Center articles.
How to use Zendesk MCP Server?
To use the server, first build it using uv venv && uv pip install -e . or uv build. Then, set up your Zendesk credentials in a .env file based on the .env.example template. Finally, configure the server in your Claude desktop environment by specifying the command and arguments to run the server.
Key features of Zendesk MCP Server
Retrieving and managing Zendesk tickets and comments
Specialized prompts for ticket analysis
Response drafting assistance
Full access to Zendesk Help Center articles
Use cases of Zendesk MCP Server
Automating Zendesk ticket analysis
Streamlining ticket response drafting
Providing quick access to Zendesk knowledge base articles
Integrating Zendesk data into other applications
FAQ from Zendesk MCP Server
How do I set up Zendesk credentials?
How do I set up Zendesk credentials?
Create a .env file based on the .env.example template and fill in your Zendesk API credentials.
How do I configure the server in Claude?
How do I configure the server in Claude?
Add a mcpServers entry to your Claude configuration file, specifying the command and arguments to run the server.
What tools are available?
What tools are available?
The server provides tools for retrieving tickets, getting ticket comments, and creating ticket comments.
What prompts are available?
What prompts are available?
The server offers prompts for analyzing tickets and drafting ticket responses.
How do I access the Zendesk Help Center?
How do I access the Zendesk Help Center?
Use the zendesk://knowledge-base resource to access all Help Center articles.