Zendesk MCP Server
by koundinya
This server provides an integration between a Claude Desktop application and Zendesk, enabling users to interact with Zendesk tickets through the Claude interface. It offers functionalities for retrieving, creating, updating, and searching Zendesk tickets.
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What is Zendesk MCP Server?
The Zendesk MCP Server is a Node.js application designed to integrate with the Claude Desktop app, allowing users to manage Zendesk tickets directly from the Claude interface. It acts as a bridge, translating Claude requests into Zendesk API calls.
How to use Zendesk MCP Server?
To use this server, you need to clone the repository, install dependencies, configure environment variables with your Zendesk credentials, build the project, and update the Claude Desktop configuration file to point to the built index.js file. After restarting the Claude Desktop application, you can use the available Zendesk tools through the Claude interface.
Key features of Zendesk MCP Server
Ticket Retrieval
Ticket Creation
Ticket Updates
Ticket Search
Adding Public/Private Notes
Integration with Claude Desktop
Use cases of Zendesk MCP Server
Managing Zendesk tickets within Claude
Automating Zendesk tasks through Claude
Searching for specific tickets based on criteria
Adding internal notes to tickets for collaboration
Updating ticket status and properties
FAQ from Zendesk MCP Server
How do I authenticate with Zendesk?
How do I authenticate with Zendesk?
You need to generate an API token in your Zendesk Admin Center and use your email address and the API token in your MCP configuration.
What if I encounter authorization errors?
What if I encounter authorization errors?
Verify your API token is valid, your Zendesk subdomain is correct, and the environment variables are properly set.
How do I update the Claude Desktop configuration?
How do I update the Claude Desktop configuration?
You need to update the claude_desktop_config.json file with your Zendesk credentials and the path to the built index.js file.
What Zendesk tools are available?
What Zendesk tools are available?
The integration provides tools for retrieving, creating, updating, and searching tickets, as well as adding public and private notes.
Do I need to restart the MCP server after making changes?
Do I need to restart the MCP server after making changes?
Yes, it is recommended to restart the MCP server after making changes to ensure the changes take effect.