GitHub Support Assistant

by Jake-Mok-Nelson

Development/Tools GitHub Issue Tracking Support Claude Similarity Search

An MCP server designed to assist support engineers by finding similar GitHub issues, thus accelerating the troubleshooting process. It integrates with Claude to provide seamless support.

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Last updated: N/A

What is GitHub Support Assistant?

This is an MCP server that helps support engineers find similar GitHub issues to speed up troubleshooting. It calculates similarity scores based on issue descriptions to rank results.

How to use GitHub Support Assistant?

To use this server, first install the dependencies using npm install, then set your GitHub token as an environment variable. Build the server using npm run build. Integrate it with Claude by updating the claude desktop configuration to include the path to the built server.

Key features of GitHub Support Assistant

Searches for similar issues based on description
Calculates similarity scores to rank results
Returns formatted issue details with links
Integrates with Claude

Use cases of GitHub Support Assistant

Quickly find solutions to common issues
Reduce time spent on troubleshooting
Improve support engineer efficiency
Identify duplicate issues

FAQ from GitHub Support Assistant

What is the similarity algorithm used?

The implementation uses a simple Jaccard similarity coefficient to compare text.

Can I use this server with other chat applications besides Claude?

The README specifically mentions integration with Claude. Adapting it for other applications may require modifications.

How can I improve the accuracy of the similarity search?

For production use, consider implementing more sophisticated NLP techniques for better similarity matching.

What are the required parameters for the `find-similar-issues` tool?

The required parameters are owner, repo, and issueDescription. maxResults is an optional parameter.

What is the default value for `maxResults`?

The default value for maxResults is 5.